Privacy Policy

Privacy Policy – Atlasbalans / Fascia Innovation

Last updated: 27 November 2025

At Atlasbalans, your privacy and security are important. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and the rights you have.

This Policy applies when you:

  • visit atlasbalans.com and its subdomains

  • interact with us via contact forms, chat, email, phone, or social media

  • request information packs, demonstrations, or trials for our devices

  • purchase Atlasbalans fascia treatment machines, training, or services

  • use our digital platform, online education and marketing resources

  • appear in or contribute to case stories, testimonials, or our therapist directory

We aim to use clear, straightforward language.

This Policy is designed to meet the requirements of:

  • EU GDPR / UK GDPR

  • U.S. state privacy laws (including California’s CCPA/CPRA)

  • Canada (PIPEDA and Quebec Law 25)

  • Brazil (LGPD)

  • Singapore (PDPA)

  • Japan (APPI)

  • Switzerland (nFADP)

  • and other applicable laws where we operate.

Where local law grants you extra rights, we provide those rights as described in the Regional Information section below.

Note: This Policy is for information only and is not legal advice.


1. Who We Are (Controller)

Controller:
Atlasbalans AB (also referred to as “Atlasbalans”, “Fascia Innovation”, “we”, “us”, “our”)

Registered address:
Tingsvägen 17
191 61 Sollentuna
Sweden

Privacy email: [email protected]

Atlasbalans develops and supplies professional fascia treatment technology, training, and digital services to therapists and clinics worldwide.

For some services we may act as a processor for clinics, distributors, or partners who are themselves controllers. In those cases, we process personal data on their instructions under a data processing agreement.

If we appoint a Data Protection Officer or local representatives (for example in the UK or EU), we will publish their details on our Sites.


2. What Data We Collect and Where It Comes From

The data we collect depends on how you interact with us.

2.1 When you visit our Sites

We may collect:

  • Device and browser information (IP address, browser type and version, operating system)

  • Usage data (pages viewed, clicks, scroll depth, referring pages, time on page)

  • Cookie identifiers and similar tracking identifiers

  • Language and region settings

This happens via cookies and similar technologies – see Section 6 and the Cookie Notice for more detail.

2.2 When you request information, demos, or contact us

When you fill out forms (e.g. “Get a free info package”, “Book a demo”, “Contact”) or contact us by email/phone, we may collect:

  • Identification and contact data: name, email, phone number, country, profession

  • Company/clinic information: clinic name, address, website, role/title

  • Your interests and preferences: which products, countries, languages, events or topics you are interested in

  • Communication content: messages, questions, feedback

2.3 When you purchase products or services

If you buy a device, training, or related services, we may collect:

  • Billing and delivery details: billing address, shipping address, VAT/tax number

  • Order and contract details: purchased products, price, contract dates, warranty and service details

  • Payment information: basic transaction details and partial card information (most card data is handled directly by our payment providers and never stored by us)

  • Customer account data: if you register for our digital platform or user account (login credentials, roles, settings)

2.4 When you use our digital platform and online training

If you access our digital platform, online education, or marketing resource portals, we may collect:

  • Login details and account profile (email, name, password hash, role)

  • Training data (courses enrolled, progress, completed modules, quiz results)

  • Usage logs (login times, content accessed, downloads, feature usage)

2.5 Therapist directory and case stories

If you are listed as a therapist on our “Find a therapist” or similar pages, or appear in case stories/testimonials, we may collect and publish (with your consent or another legal basis):

  • Name and profession

  • Contact details (e.g. phone number, email, clinic address)

  • Profile description, focus areas, languages

  • Photos, testimonials, quotes

  • Case story content – normally anonymized or pseudonymised for patients unless you and they have explicitly consented.

2.6 Marketing communications and events

When you sign up for newsletters, webinars, events, or marketing lists, we collect:

  • Contact details (email, name, country)

  • Topics of interest

  • Marketing interactions (e.g. which emails you open, which links you click), to the extent allowed by law and your cookie/email settings.

2.7 Social media and third-party sources

We may receive limited data from:

  • Social platforms (e.g. if you interact with our pages, ads, or send us messages)

  • Partners, distributors, and referrals

  • Public sources (e.g. business registers, public websites) for B2B contact and verification

You are not obliged to provide personal data; however, if you choose not to, we may be unable to provide certain services (for example, sending an info package or completing a purchase).


3. Why We Use Your Data (Purposes and Legal Bases)

Our purposes and (for the EEA/UK) legal bases are:

3.1 Providing products, services, and support

Purpose

  • Process inquiries, demo/trial requests, and information pack requests

  • Manage sales and contracts for devices, training, and services

  • Deliver digital platform access and technical support

Legal bases (EEA/UK)

  • Performance of a contract or steps at your request before entering into a contract (Art. 6(1)(b) GDPR)

  • Legitimate interests in providing and improving our services where a contract is not yet in place (Art. 6(1)(f) GDPR)

3.2 Operating our Sites and digital services

Purpose

  • Run, maintain, and secure our websites and online platforms

  • Diagnose and fix technical issues

  • Prevent abuse, spam, and security incidents

Legal bases (EEA/UK)

  • Legitimate interests in operating secure and reliable services (Art. 6(1)(f) GDPR)

3.3 Analytics and service improvement

Purpose

  • Understand how visitors and customers use our Sites, platform, and content

  • Improve navigation, content, and campaigns

  • A/B test and optimize features

Legal bases (EEA/UK)

  • Consent for non-essential cookies/trackers where required by law (Art. 6(1)(a) GDPR)

  • Legitimate interests in analytics under strict conditions and where local law permits (Art. 6(1)(f) GDPR)

3.4 Marketing and advertising

Purpose

  • Send newsletters, product updates, and invitations to events

  • Provide personalized online ads and campaigns (e.g. via Meta, Google Ads)

  • Segment audiences (e.g. by country, profession, interests) for relevant content

Legal bases (EEA/UK)

  • Consent for email/SMS marketing and cookies where required (Art. 6(1)(a) GDPR)

  • Legitimate interests in promoting our products and services (Art. 6(1)(f) GDPR), while always allowing you to opt out of direct marketing.

3.5 Testimonials, case stories, and therapist directory

Purpose

  • Publish therapist profiles so potential clients can find you

  • Share success stories and case examples about Atlasbalans devices and training

Legal bases (EEA/UK)

  • Consent (where we ask you to approve being listed or quoted)

  • Legitimate interests in showcasing genuine experiences and facilitating therapist discovery, while respecting your right to withdraw consent or object.

3.6 Legal compliance and protection

Purpose

  • Comply with legal obligations (e.g. tax and accounting rules, product safety regulations)

  • Maintain business records and documentation

  • Handle disputes, legal claims, audits, and regulatory investigations

Legal bases (EEA/UK)

  • Legal obligation (Art. 6(1)(c) GDPR)

  • Legitimate interests in protecting our rights, property, and users (Art. 6(1)(f) GDPR)

3.7 Special categories of data (if you share them)

Atlasbalans does not primarily provide patient treatment through atlasbalans.com. However, you or a therapist might share health-related information in:

  • Demo requests

  • Case stories or testimonials

If such information qualifies as “special category data” under GDPR, we will process it only when:

  • You provide it voluntarily and explicitly consent to its use in that context; and/or

  • We can rely on another applicable exception (e.g., for establishing, exercising, or defending legal claims).

You can withdraw consent for such use at any time (see Section 9).


4. What We Don’t Do

  • We do not sell your personal data for money.

  • We do not use automated decision-making or profiling that produces legal or similarly significant effects on you without human involvement, unless required by law and with appropriate safeguards.


5. Who We Share Your Data With

We share data with third parties only as needed for the purposes above and subject to appropriate contracts and safeguards.

5.1 Service providers (processors)

We use external vendors to help us operate our business, such as:

  • CRM and marketing automation (e.g. Keap/Infusionsoft or similar tools)

  • Email and communication services

  • Web hosting, cloud services, and IT support

  • Analytics providers (e.g. Google Analytics, Matomo, Hotjar, Amplitude)

  • Advertising and social media platforms (e.g. Google Ads, Meta, LinkedIn, TikTok)

  • Payment processors and banks

  • Logistics and shipping providers

These providers act as processors and may only process personal data according to our written instructions and under confidentiality and security obligations.

5.2 Business partners and distributors

We may share limited contact and transaction information with:

  • Authorized distributors or partners in your region

  • Event and training partners where necessary to manage your participation.

5.3 Authorities and legal advisers

We may disclose data to:

  • Public authorities, regulators, and dispute resolution bodies when required by law or legitimate request

  • Legal advisers, auditors, and consultants where necessary to obtain professional advice or protect our rights.


6. International Data Transfers

Atlasbalans is based in Sweden, but we work with international partners and service providers. This means your data may be transferred to and processed in countries outside your own, including outside the EEA and UK.

Where required by law, we use safeguards such as:

  • EU–U.S. Data Privacy Framework (DPF) certified recipients, where applicable

  • Standard Contractual Clauses (SCCs) approved by the European Commission, plus transfer risk assessments

  • The UK–U.S. Data Bridge, and UK IDTA/Addendum for UK transfers

  • Locally recognized mechanisms in Brazil (LGPD), Canada, and elsewhere.

You can contact us for more information about specific transfer safeguards relevant to your data.


7. How Long We Keep Your Data (Retention)

We keep personal data only as long as necessary for the purposes described in this Policy or as required by law. This typically means:

  • Sales and customer relationship data
    For the duration of the relationship and a reasonable period afterwards.

  • Contract and billing data
    Generally for 7–10 years, to comply with tax and accounting obligations and to manage potential legal claims.

  • Marketing data
    Until you unsubscribe, withdraw consent, or we determine you are no longer engaged, plus a short additional period to document that we have respected your preferences.

  • Digital platform usage logs
    For a period necessary to ensure security, troubleshoot, and generate aggregated statistics, then anonymized or deleted.

  • Cookies and tracking data
    In line with the lifetimes shown in our cookie banner’s “Show details” section and the cookie list in Section 17.

We may retain some information in backup archives for a limited extra time, after which it is securely deleted or anonymized.


8. Your Rights

Your privacy rights depend on where you live, but typically include:

  • Right of access – to know whether we process your data and to receive a copy.

  • Right to rectification – to correct inaccurate or incomplete data.

  • Right to erasure – to request deletion of your data in certain circumstances.

  • Right to restriction – to ask us to limit how we use your data.

  • Right to object – to object to processing based on legitimate interests, including direct marketing.

  • Right to data portability – to receive certain data in a structured, commonly used, machine-readable format and transmit it to another controller.

  • Right to withdraw consent – where processing is based on consent, you can withdraw it at any time.

Additional or slightly different rights may apply depending on your jurisdiction (e.g. U.S. states, Brazil, Canada, etc.) – see Section 15 (Regional Information).

How to exercise your rights

You can contact us at:

  • Email: [email protected]

  • Postal: Atlasbalans AB, Tingsvägen 17, 191 61 Sollentuna, Sweden

We may ask you to verify your identity before responding. We will respond within the deadlines required by applicable law.

You can also lodge a complaint with your local data-protection authority (see Section 11).


9. Children

Atlasbalans products, training, and digital services are aimed at adult professionals, clinics, and distributors, not children.

We do not knowingly collect personal data from children under the age defined by local law. If you believe we have inadvertently collected data from a child via our Sites or forms, please contact us so we can review and, if appropriate, delete that data.


10. Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Access and role-based controls

  • Encryption in transit (e.g. HTTPS) and at rest where appropriate

  • Logging and monitoring of access and key actions

  • Data minimisation and secure deletion practices

  • Vendor due diligence and contracts with processors

  • Internal policies and training on data protection

No system is completely secure, but we work continuously to safeguard your information and to detect and respond to potential incidents.


11. Complaints and Supervisory Authorities

If you have concerns about how we handle your data, we encourage you to contact us first at [email protected].

You may also have the right to lodge a complaint with your local data-protection or privacy authority, for example:

  • Sweden / EU: Integritetsskyddsmyndigheten (IMY) – imy.se

  • UK: Information Commissioner’s Office (ICO) – ico.org.uk

  • Switzerland: FDPIC – edoeb.admin.ch

  • Other national authorities, depending on your country.

If you are in a U.S. state with a privacy law (e.g. California, Colorado, Virginia), you may additionally contact your state Attorney General or applicable agency – see Section 15.2.


12. Third-Party Links and Services

Our Sites may contain links to or integrations with third-party services, such as:

  • Social networks (e.g. Facebook, Instagram, LinkedIn)

  • Video and media platforms (e.g. YouTube, Vimeo)

  • Payment providers and financing options

  • Partner and distributor websites

These third parties process your personal data under their own privacy policies, which may differ from this Policy. We recommend that you review their policies before using their services.


13. Changes to This Policy

We may update this Privacy Policy from time to time, for example if:

  • We introduce new products, services, or features

  • Our data practices change

  • Laws or regulatory guidance are updated

We will post the latest version on atlasbalans.com with an updated “Last updated” date. For significant changes, we may also provide additional notice (e.g. by email or site banners) where required by law.


14. How to Contact Us

If you have questions, requests, or concerns about privacy:


15. Regional Information

This section supplements the information above and applies where relevant based on your location. If there is any conflict between this section and earlier parts of the Policy, this section prevails for people in the relevant region.

15.1 European Economic Area (EEA), United Kingdom, and Switzerland

If you are in the EEA, UK, or Switzerland, we process your personal data in accordance with GDPR, UK GDPR, and applicable national laws.

Controller and contact
Atlasbalans AB is the controller for most processing described in this Policy (unless we explicitly act as a processor for a clinic/partner). You can contact us at [email protected] or by post (see Section 14).

Legal bases
We rely on the legal bases described in Section 3, in particular:

  • Performance of a contract or steps prior to contract (Art. 6(1)(b) GDPR)

  • Legal obligation (Art. 6(1)(c) GDPR)

  • Legitimate interests (Art. 6(1)(f) GDPR)

  • Consent (Art. 6(1)(a) GDPR)

  • For special categories of data, e.g. health context, Art. 9(2)(a) (consent) or Art. 9(2)(f) (legal claims), etc., as applicable.

Cookies and similar technologies

  • We obtain prior consent for non-essential cookies (statistics/analytics and marketing) where required by e-privacy rules.

  • Our cookie banner offers “Accept all”, “Reject all”, and granular category controls with equal prominence.

  • You can change or withdraw your consent at any time via the Cookie Settings link in the footer.

Transfers outside the EEA/UK/Switzerland

If your personal data is transferred outside the EEA/UK/Switzerland, we use safeguards such as:

  • Adequacy decisions from the European Commission or UK government (where available), and/or

  • Standard Contractual Clauses (SCCs) and the UK IDTA/Addendum, plus transfer-risk assessments, and/or

  • Other safeguards recognised by applicable law.

Your GDPR-style rights

You have the rights listed in Section 8, including:

  • Access, rectification, erasure, restriction, objection, portability, and withdrawal of consent.

You also have the right to lodge a complaint with your local authority, for example:

  • Sweden (and EEA): Integritetsskyddsmyndigheten (IMY) – imy.se

  • UK: Information Commissioner’s Office (ICO) – ico.org.uk

  • Switzerland: FDPIC – edoeb.admin.ch


15.2 U.S. State Privacy Notice (including California)

This section applies if you are a resident of a U.S. state with a comprehensive privacy law (including, for example, California, Colorado, Connecticut, Virginia, Utah, and others as they enter into force).

15.2.1 Categories of personal information

In the past 12 months, we may have collected:

  • Identifiers – e.g. name, email address, phone number, IP address, device IDs.

  • Customer and commercial information – e.g. products or services purchased, considered, or demoed; order history.

  • Internet or network activity – e.g. browsing history on our Sites, clickstream data, interaction with our ads or emails.

  • Approximate geolocation – e.g. country/region inferred from IP address.

  • Professional or employment-related information – e.g. your profession (massage therapist, chiropractor, etc.), clinic name, role/title.

  • Inferences – e.g. inferred interests (such as topics, device type, or product category you may be most interested in), where allowed by law.

  • Sensitive personal information – only if you voluntarily provide health-related details in a context like a testimonial or case story; processed with additional care and only with a valid legal basis.

We collect this information directly from you, from your device when you use our Sites, and from partners as explained in Sections 2–3.

15.2.2 Purposes of use

We use the personal information above for the purposes described in Sections 3 and 5, including:

  • Providing and improving our products, services, and digital platform

  • Managing contracts, billing, support, and communications

  • Security and fraud prevention

  • Analytics and service improvement

  • Marketing, advertising, and audience measurement

  • Compliance with legal obligations and protection of our rights

15.2.3 Sale, sharing, and targeted advertising

We do not sell your personal information for monetary consideration.

However, some of our use of cookies and similar technologies may be considered:

  • “Sharing” or “selling” for cross-context behavioural advertising under California law, and/or

  • “Targeted advertising” under other state laws,

when we allow certain advertising or analytics partners to collect data from our Sites.

You can opt out of sale/sharing/targeted advertising by:

  • Using our “Do Not Sell or Share My Personal Information” link or equivalent on our Sites (where available), and/or

  • Enabling a Global Privacy Control (GPC) signal in your browser; where required by law (e.g. California, Colorado), we treat GPC as a valid opt-out signal.

15.2.4 Your U.S. state privacy rights

Depending on your state, you may have the right to:

  • Know / access – request that we disclose what personal information we have collected about you, and details such as purposes, categories of sources, and categories of third parties.

  • Delete – request deletion of personal information we hold about you, subject to exceptions.

  • Correct – request correction of inaccurate personal information.

  • Portability – request a copy of certain information in a portable format.

  • Opt out – of sale, sharing, or targeted advertising, as relevant.

  • Non-discrimination – not to be discriminated against for exercising your privacy rights.

  • Appeal – in some states (e.g. Virginia, Colorado), appeal a decision if we decline to act on your request.

To exercise these rights, contact [email protected] and indicate that you are a resident of a U.S. state with privacy rights. We may need additional information to verify your identity and your state of residence.

If we deny your request, our response will explain the reasons and, where required, how you can appeal.


15.3 Brazil (LGPD)

If you are in Brazil, we process your personal data in accordance with the Lei Geral de Proteção de Dados (LGPD).

Legal bases may include:

  • Performance of contracts or steps prior to contract,

  • Compliance with legal or regulatory obligations,

  • Legitimate interests,

  • Regular exercise of rights in judicial, administrative or arbitration procedures, and/or

  • Your consent, where required.

Your LGPD rights include, among others:

  • Confirmation of processing and access

  • Correction of incomplete, inaccurate, or outdated data

  • Anonymisation, blocking, or deletion of unnecessary or excessive data or data processed in non-compliance

  • Portability to another service or product provider, where applicable

  • Deletion of personal data processed with consent (subject to legal retention obligations)

  • Information about public and private entities with which we have shared data

  • Information about the possibility of denying consent and the consequences of such denial

  • Revocation of consent

  • Review of decisions made solely on the basis of automated processing affecting your interests

You can exercise your LGPD rights by contacting [email protected]. For international transfers, we use mechanisms recognised by LGPD and the ANPD (see Section 6).


15.4 Canada (PIPEDA and Quebec Law 25)

If you are in Canada, we process your personal information in accordance with PIPEDA and, where applicable, provincial laws such as Quebec’s Law 25.

Your Canadian rights include:

  • The right to be informed of our privacy practices

  • The right to access personal information we hold about you, subject to limited exceptions

  • The right to request correction of inaccurate or incomplete information

  • The right to withdraw consent, where processing is based on consent

Under Quebec Law 25, you may also have:

  • A right to data portability (in certain cases)

  • Additional protections regarding cross-border transfers and certain high-risk processing activities, which may require privacy impact assessments.

To exercise your rights, contact [email protected] and indicate that you are in Canada.


15.5 Japan (APPI)

If you are in Japan, we process personal data in accordance with the Act on the Protection of Personal Information (APPI) where it applies.

Among other things:

  • We specify purposes of use, limit processing to those purposes, and implement security controls.

  • For cross-border transfers, if we rely on your consent, we will provide information about:

    • The destination country,

    • The personal information protection system in that country, and

    • Safeguards and measures taken by the recipient.

You may have rights to request disclosure, correction, addition, deletion, suspension of use or suspension of provision to third parties, within the limits of APPI. To exercise these rights, contact [email protected].


15.6 Singapore (PDPA)

If you are in Singapore, we process personal data in accordance with the Personal Data Protection Act (PDPA).

We will:

  • Collect, use, and disclose personal data with your consent or as otherwise permitted or required by law;

  • Inform you of the purposes for which we collect your data;

  • Use reasonable security arrangements to protect your personal data.

We also respect the Do-Not-Call (DNC) Registry, and do not send marketing messages to numbers registered in the DNC, except as permitted by law.

To exercise PDPA-related rights (such as access and correction), contact [email protected].


15.7 Switzerland (nFADP)

If you are in Switzerland, we process your personal data in line with the revised Federal Act on Data Protection (nFADP) and applicable ordinances.

You have rights similar to those under GDPR, including:

  • Right of access

  • Right to rectification

  • Right to deletion and restriction, subject to exceptions

  • Right to object in certain circumstances

We apply safeguards for international transfers comparable to those described for the EEA (see Section 6) and you may contact the FDPIC or your local authority if you are not satisfied with our response.


16. Cookie Notice – Summary

We use cookies and similar technologies on atlasbalans.com to:

  • make the website work (necessary cookies)

  • remember your preferences (preference cookies)

  • understand how visitors use the site (statistic/analytics cookies)

  • provide and measure marketing and advertising (marketing cookies)

Our cookie configuration is managed by Cookiebot. The cookie declaration (including the detailed list below) was last updated on 09/11/2025 by Cookiebot.

In the EEA/UK, non-essential cookies (statistics, marketing, and most preference cookies) are off by default until you give consent via our cookie banner. The banner offers:

  • “Accept all”

  • “Reject all”

  • Detailed controls per category (Necessary, Preferences, Statistics, Marketing, and Unclassified)

You can change or withdraw your consent at any time via the Cookie Settings link (or equivalent) in our footer.

In relevant U.S. states, browser-based signals such as Global Privacy Control (GPC) may be treated as opt-out requests for sale/sharing/targeted advertising where required by law.

For a full list of cookies and their purposes, please see Section 17 (Cookie List – Detailed) below and/or the live Cookiebot declaration on our site.


17. Cookie List – Detailed

This section summarises the cookies currently detected on atlasbalans.com, grouped by category as reported by Cookiebot.

Note: The live cookie list in the cookie banner/declara­tion is authoritative and may be updated more frequently than this static policy.

17.1 Necessary cookies

Purpose: help make the site usable by enabling basic functions like page navigation, security, and access to secure areas. The website cannot function properly without these cookies.

Cookiebot

  • CookieConsent

    • Provider: Cookiebot

    • Purpose: Stores the user’s cookie consent state for the current domain.

    • Storage: 1 year

    • Type: HTTP cookie

  • 1.gif

    • Provider: Cookiebot

    • Purpose: Used to count the number of sessions to the website; necessary for optimising Cookiebot CMP product delivery.

    • Storage: Session

    • Type: Pixel tracker

Google (reCAPTCHA / bot protection)

Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness.

  • rc::a

    • Purpose: Distinguishes between humans and bots; beneficial for preventing abuse and producing valid usage reports.

    • Storage: Persistent

    • Type: HTML Local Storage

  • rc::c

    • Purpose: Distinguishes between humans and bots.

    • Storage: Session

    • Type: HTML Local Storage

LinkedIn

  • bcookie

    • Purpose: Used to detect spam and improve the website’s security.

    • Storage: 1 year

    • Type: HTTP cookie

  • li_gc

    • Purpose: Stores the user’s cookie consent state for the current domain.

    • Storage: 180 days

    • Type: HTTP cookie

atlasbalans.com

  • elementor

    • Purpose: Used in context with the website’s WordPress theme (Elementor). Allows the site owner to implement or change the website’s content in real time.

    • Storage: Persistent

    • Type: HTML Local Storage


17.2 Preference cookies

Purpose: enable the website to remember information that changes how the site behaves or looks, such as your preferred language or the region you are in.

LinkedIn

  • lidc

    • Purpose: Registers which server cluster is serving the visitor; used in context with load balancing to optimise user experience.

    • Storage: 1 day

    • Type: HTTP cookie

atlasbalans.com

  • wp-wpml_current_language

    • Purpose: Designates the country/language code calculated based on the user’s IP address; used to determine which language to display.

    • Storage: Session

    • Type: HTTP cookie


17.3 Statistic cookies

Purpose: help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

Google Analytics

Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness.

  • _ga

    • Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

    • Storage: 2 years

    • Type: HTTP cookie

  • ga#

    • Purpose: Used by Google Analytics to collect data on the number of times a user has visited the website, as well as the dates of the first and most recent visit.

    • Storage: 2 years

    • Type: HTTP cookie

link.msgsndr.com

  • embedded_iframe_inline-#

    • Purpose: Collects data on the user’s website navigation and activity, including name and contact details entered into forms.

    • Storage: Persistent

    • Type: HTML Local Storage

stcdn.leadconnectorhq.com

  • v2_contact_session_#_session_id

  • v2_history_#

  • v2_session_history_#

  • v3_first_session_event_#

    For all four above:

    • Purpose: Collect data on the user’s website navigation and activity, including name and contact details entered into forms, to understand user behaviour and improve the experience.

    • Storage: Persistent

    • Type: HTML Local Storage


17.4 Marketing cookies

Purpose: used to track visitors across websites so ads can be more relevant and engaging for the individual user, and more valuable for publishers and third-party advertisers.

Meta Platforms, Inc. (Facebook/Instagram)

  • _fbp

    • Purpose: Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers.

    • Storage: 3 months

    • Type: HTTP cookie

  • lastExternalReferrer

    • Purpose: Detects how the user reached the website by registering their last URL address.

    • Storage: Persistent

    • Type: HTML Local Storage

  • lastExternalReferrerTime

    • Purpose: Detects how the user reached the website by registering their last URL address (timestamp).

    • Storage: Persistent

    • Type: HTML Local Storage

  • topicsLastReferenceTime

    • Purpose: Collects data on the user across websites; used to make advertising more relevant.

    • Storage: Persistent

    • Type: HTML Local Storage

Google (Ads / AdSense)

Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness.

  • _gcl_au

    • Purpose: Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

    • Storage: 3 months

    • Type: HTTP cookie

  • NID

    • Purpose: Registers a unique ID that identifies a returning user’s device; used for targeted ads.

    • Storage: 6 months

    • Type: HTTP cookie

  • _gcl_ls

    • Purpose: Tracks conversion rate between the user and advertisement banners on the website; helps optimise relevance of advertisements.

    • Storage: Persistent

    • Type: HTML Local Storage

YouTube (Google)

Used in connection with embedded YouTube videos. Unless otherwise stated, these cookies/local storage/IndexedDB items are used to track user interaction with embedded content, store video player preferences, and keep statistics of what videos are viewed.

  • LAST_RESULT_ENTRY_KEY [x2] – HTTP cookie, Session

  • ytidb::LAST_RESULT_ENTRY_KEY [x2] – HTML Local Storage, Persistent

  • YtIdbMeta#databases [x2] – IndexedDB, Persistent

  • yt-remote-cast-available [x2] – HTML Local Storage, Session

  • yt-remote-cast-installed [x2] – HTML Local Storage, Session

  • yt-remote-connected-devices [x2] – HTML Local Storage, Persistent

  • yt-remote-device-id [x2] – HTML Local Storage, Persistent

  • yt-remote-fast-check-period [x2] – HTML Local Storage, Session

  • yt-remote-session-app [x2] – HTML Local Storage, Session

  • yt-remote-session-name [x2] – HTML Local Storage, Session

Additional YouTube/Google items:

  • __Secure-ROLLOUT_TOKEN

    • Purpose: Used to track user’s interaction with embedded content.

    • Storage: 180 days

    • Type: HTTP cookie

  • __Secure-YEC

    • Purpose: Stores the user’s video player preferences using embedded YouTube video.

    • Storage: Session

    • Type: HTTP cookie

  • __Secure-YNID

    • Purpose: Pending (classification in progress by provider).

    • Storage: 180 days

    • Type: HTTP cookie

  • LogsDatabaseV2:V#||LogsRequestsStore

    • Purpose: Used to track user’s interaction with embedded content.

    • Storage: Persistent

    • Type: IndexedDB

  • nextId

    • Purpose: Used to track user’s interaction with embedded content.

    • Storage: Session

    • Type: HTTP cookie

  • remote_sid

    • Purpose: Necessary for the implementation and functionality of YouTube video content on the website.

    • Storage: Session

    • Type: HTTP cookie

  • requests

    • Purpose: Used to track user’s interaction with embedded content.

    • Storage: Session

    • Type: HTTP cookie

  • ServiceWorkerLogsDatabase#SWHealthLog

    • Purpose: Necessary for the implementation and functionality of YouTube video content on the website.

    • Storage: Persistent

    • Type: IndexedDB

  • TESTCOOKIESENABLED

    • Purpose: Used to track user’s interaction with embedded content / test if cookies are enabled.

    • Storage: 1 day

    • Type: HTTP cookie

  • VISITOR_INFO1_LIVE

    • Purpose: Tries to estimate the user’s bandwidth on pages with integrated YouTube videos.

    • Storage: 180 days

    • Type: HTTP cookie

  • YSC

    • Purpose: Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

    • Storage: Session

    • Type: HTTP cookie

  • yt.innertube::nextId

    • Purpose: Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

    • Storage: Persistent

    • Type: HTML Local Storage

capig.stape.de

  • cee

    • Purpose: Registers a unique ID that identifies the user’s device during return visits; used for conversion tracking and to measure the effectiveness of online ads.

    • Storage: 3 months

    • Type: HTTP cookie


17.5 Unclassified cookies

Purpose: cookies that are in the process of being classified together with their providers.

stcdn.leadconnectorhq.com

  • v2_user_session_event_680eYiFQHuJyMFK0o8jl_fingerprint

    • Purpose: Pending (currently being classified).

    • Storage: Persistent

    • Type: HTML Local Storage